impactEscalation
Available. Responsive. Dedicated.
We understand that when you need assistance, now is the only acceptable timeframe.
Below is our escalation list with the contact information you need to address any issue you may face.
Customer Support and Escalation Trouble Reporting Number:
866-557-8920
Please have the following information available:
-
Company Name
-
Contact Name
-
Customer Ticket Number
-
Call-back number
-
Telephone numbers impacted
-
Type of treatment
-
Description of the Problem
-
Any testing you may have performed
-
Approximate time the impairment occurred
Impact Telecom Escalation List
|
Name |
Title |
Contact |
|
|
|
impactNOC |
On Duty Technician |
Phone |
866-557-8920 |
|
|
Fax |
303-963-1408 |
|||
|
Tim Carmel |
Director of Ops. |
Phone |
720-259-5781 |
|
|
Cell |
813-917-2601 |
|||
|
Jim Hart |
VP, Eng. & Ops. |
Phone |
720-279-7231 |
|
|
Cell |
720-320-0618 |
|||
|
Bob Beaty |
President |
Phone |
720-279-7227 |
|
| OurCommitment | OurNetwork | OurPeople |
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